Our Commitment

At HeyMusic.ai, we strive to provide exceptional AI music generation services. We stand behind our product and want you to be completely satisfied with your experience. This refund policy outlines our commitment to fair and transparent refund practices.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all paid subscriptions. If you are not satisfied with our service, you can request a full refund within 30 days of your initial purchase.

What's Covered

First-time Pro plan subscriptions
First-time Studio plan subscriptions
Annual subscription payments
Monthly subscription payments within 30 days

Refund Eligibility

Eligible for Refund

Technical issues preventing service use
Service not meeting advertised features
Billing errors or unauthorized charges
Account suspension due to our error
Dissatisfaction with service quality within 30 days

Not Eligible for Refund

Requests made after 30 days of purchase
Account termination due to terms of service violations
Subscription renewals (automatic billing cycles)
Partial month refunds for monthly subscriptions
Change of mind after extensive service usage

Refund Process

Step 1: Contact Support

Email us at support@heymusic.com with your refund request. Include your account email, subscription details, and reason for the refund.

Step 2: Review Process

Our team will review your request within 2 business days. We may ask for additional information to process your refund.

Step 3: Refund Processing

Once approved, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

Subscription Cancellation

You can cancel your subscription at any time. Here's what happens:

Monthly Subscriptions

You'll continue to have access until the end of your current billing period. No further charges will occur.

Annual Subscriptions

You'll maintain access for the full year. Refunds for unused time are only available within the first 30 days.

Enterprise Refunds

Enterprise customers with custom agreements may have different refund terms as specified in their contract. Please contact your account manager for enterprise refund requests.

Dispute Resolution

If you're not satisfied with our refund decision, you can escalate the matter to our senior support team. We're committed to finding a fair resolution for all disputes.

Important Notes

Processing Time

Refunds may take 5-10 business days to appear in your account depending on your payment provider.

Currency

Refunds are processed in the same currency as the original payment. Currency conversion fees may apply.

Contact Us

For refund requests or questions about this policy, please contact us:

Email: support@heymusic.com

Subject: Refund Request - [Your Account Email]

We respond to all refund requests within 48 hours.

Refund Policy